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商政英语初阶:步入商界

  

  《澳门银河商界(主教养材)》目次:

  UNIT 1

  INTRODUCING YOURSELF

  GIVING NAME AND JOB TITLE · GREETING PEOPLE TALKING ABOUT YOUR COMPANY

  UNIT 2

  USING THE TELEPHONE

  STARTING A TELEPHONE CONVERSATION GETTING THROUGH ·TAKING MESSAGES

  UNIT 3

  MAKING APPOINTMENTS

  ASKING FOR A MEETING · FIXING TIMES AND DATES · GETTING PEOPLE TO DO THINGS

  UNIT 4

  RECEIVING VISITORS

  INTRODUCING A VISITOR TO YOUR COLLEAGUES MAKING SMALL TALK · RESPONDING TO INVITATIONS SAYING WHAT YOU LIKE

  UNIT 5

  DESCRIBING YOUR COMPANY'S PRODUCTS

  MAKING A PRODUCT PRESENTATION · GIVING INFORMATION FROM DIAGRAMS · GIVING OPINIONS

  UNIT 6

  MAKING TRAVEL ARRANGEMENTS

  MAKING AN AIRLINE RESERVATION · ORDERING A TAXI · HIRING A CAR

  UNIT 7

  STAYING AT A HOTEL

  BOOKING INTO A HOTEL · ORDERING A MEAL MAKING A COMPLAINT

  UNIT 8

  SHOWING VISITORS AROUND THE COMPAN Y

  SHOWING VISITORS AROUND · DESCRIBING CONFERENCE FACILITIES ·DESCRIBING RESEARCH FACILITIES * CHECKING FACTS

  UNIT 9

  EXPLAINING How SOMETHING WORKS

  DESCRIBING PROCESSES · GIVING INSTRUCTIONS EXPLAINING THE FEASIBILITY STUDY

  UNIT 10

  RESCHEDULING PLANS AND ARRANGEMENTS

  RESCHEDULING PLANS · SUGGESTING CHANGES INTERRUPTING POLITELY

  UNIT 11

  ANALYSING YOUR COMPETITORS

  ASKING QUESTIONS ABOUT COMPETITORS · DESCRIBING SIMILARITY · EXPRESSING POSSIBILITY

  UNIT 12

  BUSINESS LETTERS AND PRESENTING INFORMATION

  PROPOSING SOLUTIONS TO PROBLEMS · MAKING COMPARISONS · UNDERSTANDING BUSINESS LETTERS · ORGANISING INFORMATION IN A

  UNIT 13

  TRAVELLING ON BUSINESS

  CHECKING IN AT THE AIRPORT · FOLLOWING DIRECTIONS · CHECKING OUT OF A HOTEL

  UNIT 14

  PRESENTING A NEW PRODUCT

  MAKING A FORMAL PRESENTATION ·DESCRIBING A NEW PRODUCT · ASKING ABOUT DETAILS

  UNIT 15

  ENTERTAINING VISITORS

  INVITING ·THANKING ·MAKING SMALL TALK

  UNIT 16

  COMPLAINING ABOUT PRODUCTS AND SERVICES

  DESCRIBING PROBLEMS · DEMANDING ACTION PROMISING TO DO SOMETHING

  UNIT 17

  COMPARING PRODUCTS AND PRICES

  TAKING PART 1N A MEETING · EVALUATING NEW PRODUCTS · COMPARING PRODUCTS AND RETAILERS

  UNIT 18

  NEGOTIATING PRICES

  SAYING WHAT YOU WANT · MAKING OFFERS RESPONDING TO OFFERS

  UNIT 19

  NEGOTIATING DELIVERY

  DISCUSSING POSSIBLE DELIVERY DATES · GETTING PEOPLE TO DO THINGS · MAKING COUNTER-PROPOSALS · STARTING AND ENDING